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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Treva Knotts

August 30, 2024

5  out of  5
rating by Treva Knotts
"Thank you for taking care of my insurance needs. Great customer service. You and your team are greatly appreciated"
We responded:
"Thank you so much for your support, Ms. Knotts! We believe customer service is a top priority to ensure the best experience for our customers. Thank you for the opportunity to earn your trust!"
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Mike Drew

August 14, 2024

5  out of  5
rating by Mike Drew
"Rachel is always friendly and helpful and really helped me to lower rates and on point also her staff Victoria and Daniel are wonderful."
We responded:
"Thank you so much for taking the time to share your experience with our services. I am thrilled to hear that you found my Team to be friendly, helpful, and on point. Our team takes great pride in providing exceptional customer service, and it's always rewarding to receive such positive feedback. Thank you for choosing Rachel Bailey State Farm!"
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cece with her lil bro

August 9, 2024

5  out of  5
rating by cece with her lil bro
"Glad I chose here great service kind and friendly handle all my concerns plus gave me great discounts to lower my price..stop here for your quote 😀"
We responded:
"Thank you so much for taking the time to leave us a positive review on Google! We are thrilled to hear that you had a great experience with our service and that we were able to meet all your concerns. Our team takes pride in providing kind and friendly assistance to all our valued customers. We are also glad to know that the discounts we offered helped lower the price for you. We always strive to provide the best possible value to our customers and ensure that they get the most out of their experience with us. Your recommendation to others to stop by for a quote means a lot to us. We truly appreciate your support and feedback."
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makeho yelloh

August 6, 2024

5  out of  5
rating by makeho yelloh
"Reached out to Rachel Bailey and team with my situation for car insurance. They was able to get me a quote immediately. I was with Geico before and the quote they gave me was way cheaper than what I was paying. The made my transition smooth and easy. Thank you State Farm"
We responded:
"Thank you for taking the time to write a review about your experience with our team. I'm thrilled to hear that we were able to promptly provide you with a quote that was significantly cheaper than what you were paying with Geico. Making your transition to State Farm smooth and easy was our priority, and I'm glad we succeeded in doing so.If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help. Thank you for choosing Rachel Bailey State Farm."
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tanya filer

July 30, 2024

5  out of  5
rating by tanya filer
"Rachel did a great job getting my insurance down and answering all my questions . She did it fast and made it easy for me"
We responded:
"Thank you for your review and kind words! I'm glad to hear that I was able to assist you in lowering your insurance and answering all your questions. It was my goal to provide you with a fast and easy experience, and I'm pleased to know that I succeeded. If you have any further inquiries or need assistance in the future, please don't hesitate to reach out."
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Kasey Dierdorf

July 26, 2024

5  out of  5
rating by Kasey Dierdorf
"I have had Rachel as my auto insurance provider for a few months now. Rachel and he staff are amazing. Best rates around by far. Thank you Rachel!!!"
We responded:
"Thank you for taking the time to share your experience as a new customer of Rachel Bailey and my Team. We are thrilled to hear that you had an amazing experience with us. We appreciate your trust in us! We look forward to growing with you!"
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Terrell Scott

July 24, 2024

5  out of  5
rating by Terrell Scott
"Great experience!"
We responded:
"Thank you so much Terell! I appreciate you allowing us to earn your trust!"
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Tiana Green

July 6, 2024

5  out of  5
rating by Tiana Green
"Rachel was a amazing with assisting me with getting my vehicle back insured under state farm we even was able to laugh a little while she was waiting for me to get my card out of my vehicle . I really appreciate Mrs bailey kindness as she helped me find the right courage. We definitely need more agents like her around ... Thank you again Mrs bailey ."
We responded:
"Thank you so much for your kind words! I'm glad to hear that I was able to assist you in getting your vehicle insured with State Farm. It's always great to have a positive and enjoyable experience while dealing with insurance matters. I appreciate your recognition of my kindness and the courage I helped you find. It's feedback like this that motivates me to continue providing excellent service. If you have any more questions or need further assistance, please don't hesitate to reach out. Thank you again for your kind words and for choosing State Farm!"
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Mica Deckard

June 25, 2024

5  out of  5
rating by Mica Deckard
"I inherited an old (1965) sailboat that needed to be insured before it could be launched after a renovation. No major insurers would even consider such an old boat. So I called my local State Farm Agent Rachel Bailey (actually I texted her, much more convenient for a busy neurodivergent that loathes phone calls) and within minutes I had a quote for liability insurance that was affordable and exactly what I needed to get me on the water. Got a boat? Call or text Rachel and her team. They're the best in Hampton Roads for insurance."
We responded:
" I'm so glad I could assist you in insuring your sailboat and provide you with the liability insurance quote you needed. I understand the convenience of texting, especially for individuals with busy schedules or those who prefer it. I'm here to make the process as easy as possible for you. I'm thrilled that the quote was affordable and met your specific needs, allowing you to get out on the water with confidence. If you have any more questions or need further assistance, please don't hesitate to reach out. Enjoy your time on the water!"
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Sasha Moore

June 20, 2024

5  out of  5
rating by Sasha Moore
"Victoria was super knowledgeable and beyond helpful as I was going through my first experience. I am so glad that I went with State Farm. Also Ms. Rachel was extremely quick with all processing and updating of information. Truly a gem in the heart of Portsmouth."
We responded:
"Thank you for your kind feedback and for choosing Rachel Bailey State Farm for your Meal Tax Bond. I'm glad that we were able to provide you with knowledgeable and helpful assistance during your first experience. We strive to provide efficient service and keep our customers informed, so I'm pleased to hear that you found our processing and updating of information quick. Your kind words about our agency being a gem in Portsmouth are greatly appreciated. We're here to support you and your business, so please don't hesitate to reach out if you need any further assistance or have any questions. Thank you again for your trust in us!"
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Carla Truss

June 20, 2024

5  out of  5
rating by Carla Truss
"I was referred to Rachel by Impressive Juice's and I am truly happy that I called her. Rachel is a pleasure to work with, I have been running into issues getting insurance for my small business and Rachel was able to helped me figure everything out quick and fast. Victoria her Marketing Associate was also very nice to work with. I look forward to doing business with Rachel and her team!!!"
We responded:
"Thank you for reaching out to us and for your kind words. I'm thrilled to hear that we were able to assist you in getting the insurance you needed for your small business. It's always a pleasure to work with customers like you who appreciate and value the services I provide. I'm also grateful for the referral from Impressive Juice's and I'm glad that you took the opportunity to reach out to us. I'm excited to continue working with you and supporting your business. If you have any further questions or need any additional assistance, please don't hesitate to reach out."
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Donald Conyers

June 19, 2024

5  out of  5
rating by Donald Conyers
"Rachel and her team was by far the best experience I've ever had with receiving auto insurance, she was patient, attentive, and very knowledgable throughout the whole process"
We responded:
"Thank you, Donald, for the great review! You're welcome! I'm glad we could assist you. If you have any more questions or need further assistance, don't hesitate to ask. We're here to help you."
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Kanisha Gardner

June 14, 2024

5  out of  5
rating by Kanisha Gardner
"Danielle was super helpful in helping me fix a major issue I encountered. They’re great!!!"
We responded:
"Thank you so much! I appreciate the kind words."
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Adam

June 3, 2024

5  out of  5
rating by Adam
"She was great. Made the process extremely simple to understand."
We responded:
"Thank you for your support, Adam! Welcome to the Rachel Bailey State Farm family!"
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Joel Rimas

May 17, 2024

5  out of  5
rating by Joel Rimas
"She’s very knowledgeable and fast to solved my problem. Service with you is always timely and pleasant. Thank you so much for your excellent service, patience and consideration of my insurance needs."
We responded:
"Thank you, Joel for your review. We take pride in ensuring that our customers get the best service! "
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melvin hill

May 16, 2024

5  out of  5
rating by melvin hill
"Best place ever and rachel so sweet and work with you so well never switching to anyone else unless she raise my rate😂😂"
We responded:
"Thank you so much for your kind words! You were a pleasure to work with! "
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Fahad Khan

May 8, 2024

5  out of  5
rating by Fahad Khan
"Rachel Bailey is an exceptional state farm agent known for her unwavering dedication, personalized service, and commitment to helping her clients protect what matters most. Her profound knowledge of insurance products coupled with her genuine care for people make her a trusted advisor in the community. With Rachel, you're not just a client; you're part of a family, ensured peace of mind, and empowered to navigate life's uncertainties with confidence."
We responded:
"Thank you for your kind words and support. I'm grateful to have the opportunity to serve you as your State Farm agent. Your satisfaction and peace of mind are my top priorities. If you ever need assistance or have any questions, please don't hesitate to reach out. Thank you again for your review. Best regards, Rachel Bailey."
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Keeping Up With Keys Amóur

May 8, 2024

5  out of  5
rating by Keeping Up With Keys Amóur
"I had the most amazing experience today with Britney. She was very helpful, understanding, & patient with me. She has great customer service! Thanks to her I am now a loyal State Farm member."
We responded:
"I'm so happy Britney was able to provide you with an amazing experience shopping for Auto insurance! Thank you for sharing and I'll be sure to pass this along to Britney! Welcome to the Rachel Bailey State Farm!"
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Chelsi Bea

May 7, 2024

5  out of  5
rating by Chelsi Bea
"Rachel went above and beyond for our family when we got backed into a corner because our other carrier wasn't giving us correct information. I'm so thankful she jumped through hoops for us!"
We responded:
"thank you for giving me the opportunity to assist you. I appreciate your trust in my service and I'm here to help anytime you need it. "
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Ariela Romero

April 26, 2024

5  out of  5
rating by Ariela Romero
"Thank you to Ms.Rachel for excellent customer service!!"
We responded:
"Thank you Ariela! I know there are several companies and Agents out there to choose from. I appreciate you allowing me to earn your trust! :)"
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Christopher McInnis

April 17, 2024

5  out of  5
rating by Christopher McInnis
"I’m really loving the service state farm provides. They work with me when I’m late on payments and when I have a question they’re always happy to assist and help with my questions. My agent is very cool and down to earth , very easy to talk to. Thank you"
We responded:
"Thank you so much Christopher!! I truly appreciate your support! Don't forget to follow us on FACEBOOK @ https://www.facebook.com/109338508295642 & INSTAGRAM @ https://www.instagram.com/rachel_insures/ to up to date on Rachel Bailey State Farm!"
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Angel Speller

March 29, 2024

5  out of  5
rating by Angel Speller
"Great customer service always find great prices"
We responded:
"Thank you, Angel! We appreciate your recommendation and are glad to hear that you have consistently had a great experience with them."
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Damian D

March 29, 2024

5  out of  5
rating by Damian D
"First time buying my own car insurance, decided to try statefarm as it was the same one my dad uses. After about a week of going through quotes online, they were the only ones who actually called me, setting up an appointment to help work through any questions I had as well as lowering my rate to something I could afford. Huge help during the process, definitely recommend"
We responded:
"Thank you for sharing your positive experience with State Farm for car insurance! It's great to hear that they reached out to you and provided assistance in setting up an appointment to address your questions and concerns. Their efforts in helping you find a rate that fits your budget are commendable. Your recommendation is appreciated, and I'm sure it will be helpful to others who are considering State Farm for their car insurance needs."
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Brian Farley

March 28, 2024

5  out of  5
rating by Brian Farley
"State Farm has treated me good for more than 33 years and Rachel is a good agent in Portsmouth! Modern technology used as well with a lot being done by text to save time."
We responded:
"Thank you for being a valued customer of State Farm for over 33 years. We're glad to hear that Rachel is a great agent in Portsmouth and that modern technology, like text communication, has helped save you time. We appreciate your loyalty and look forward to continuing to serve you."
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Brittani Bailey

March 26, 2024

5  out of  5
rating by Brittani Bailey
"Rachel Bailey State Farm is the PERFECT CHOICE for insurance, they was so helpful and truly helped me find the best insurance that fits my needs, highly recommend!"
We responded:
"Thank you for your glowing recommendation of Rachel Bailey and State Farm. We're thrilled to hear that they were so helpful in finding the best insurance that fits your needs. We appreciate your trust in Rachel and the team at State Farm. If you have any further questions or need assistance, don't hesitate to reach out. Thank you for choosing State Farm as your insurance provider and recommending us!"