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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Shirley James

March 14, 2023

5  out of  5 rating by Shirley James
"Rachel was very professional her telephone etiquette was marvelous. It was as if we knew each other. I was really enjoyed talking to her. Thumbs up Rachel.🤗"

Mike Drew

March 13, 2023

5  out of  5 rating by Mike Drew
"Awesome Service! Rachel was on it! She was very helpful and explored every saving options for my vehicles and home. Highly recommended."

Louu Jefe

March 3, 2023

5  out of  5 rating by Louu Jefe
"Shannon was extremely diligent and helpful! Patience and customer service were both top tier. 10/10 would recommend"

Leah Cook

February 17, 2023

5  out of  5 rating by Leah Cook
"They were so nice to work with and made everything super easy, quick and explained in a way i could understand!"

Dee Hilliard

February 14, 2023

5  out of  5 rating by Dee Hilliard
"Rachel Bailey was Very professional and helpful I would recommend her to anyone."

Erin Price

February 10, 2023

5  out of  5 rating by Erin Price
"Rachel and Shannon are wonderful to work with. Quick to respond, always pleasant and got me rates that were 40% lower than previous insurance company. Can't say thank you enough!!!"

Rita Purvis

February 3, 2023

5  out of  5 rating by Rita Purvis
"Very polite and understanding will help people out when needed love the agents."

Melissa Nutter

January 24, 2023

5  out of  5 rating by Melissa Nutter
"Justine helped us switch to State Farm to bundle our homeowners and auto insurance. She was very helpful in explaining the different types of coverages and made sure the switch was as seamless as possible. She answered all questions in a timely manner and was a joy to work with!"

Torren Lee

January 24, 2023

5  out of  5 rating by Torren Lee
"Very professional, kind, friendly, and genuine service. Got me started smoothly on a policy. Thanks so very much"

Cheryl Whitehead

January 2, 2023

5  out of  5 rating by Cheryl Whitehead
"I contacted Rachel Bailey's office and I was serviced by Justine. Justine is VERY patient & caring. Justine is knowledgeable and has a timely work ethic that is 2nd to none. EXCELLENT customer service! I HIGHLY recommend Rachel Bailey State Farm Office!!!!!"

Samuel Vazquez

December 22, 2022

5  out of  5 rating by Samuel Vazquez
"Justine was very helpful and very informative. Made switching very easy. Couldn’t have gone any better. 10 out of 10 best person I have talked to in any company."

vernon powers

December 2, 2022

5  out of  5 rating by vernon powers
"Personable , caring, friendly and very professional"


November 16, 2022

5  out of  5 rating by Breaaxfendi
"Great experience!"

Shaniah Murrell

November 11, 2022

5  out of  5 rating by Shaniah Murrell
"Great place, great people, legit services and such simple processing ☺️"

Stacey Harris

November 8, 2022

5  out of  5 rating by Stacey Harris
"This office did an awesome job getting my daughter set up on her very own policy!! Thank you!!"

Sherri L. Dawson

November 5, 2022

5  out of  5 rating by Sherri L. Dawson
"I am in the process of relocating to Virginia and my local agent referred me to this office to work on getting new policies for my home and car. This office responded quickly, were extremely patient and thoroughly answered all of my questions. I had many! Everyone I spoke too was super personable and friendly. I felt like I had known them already. Relocating can be such a pain, but Rachel Bailey’s team made this part of the move so simple."

Michael Morales

November 4, 2022

5  out of  5 rating by Michael Morales
"The service is amazing! Whole team at the Rachel Bailey office help be bundle my renters and auto! Shout out to Shannon!"

Clarissa Davis

November 3, 2022

5  out of  5 rating by Clarissa Davis
"Started rough but better"


October 29, 2022

5  out of  5 rating by TJ
"Very helpful and understanding to the needs of my family!"

Andrea Edwards

October 27, 2022

5  out of  5 rating by Andrea Edwards
"Agent Rachel Bailey with State Farm is the car insurance to have !!! I have only been with them for a few months but the staff is so helpful and nice and will get you up and covered!!"

Delita Anderson

October 7, 2022

5  out of  5 rating by Delita Anderson
"Rachel and Rachel go over and BEYONDDD with customer service ! I never felt pressured they really took the time to listen and understand my needs then provided options for coverage ! I think I’m going to be lifelong customer !"

Lauren Bare

October 7, 2022

5  out of  5 rating by Lauren Bare
"Rachel is extremely professional, and great to work. Her staff are all very nice and are willing to help with all that they can."

Bree Derby

October 7, 2022

5  out of  5 rating by Bree Derby
"Rachel and her team are so personable and great to work with. They take the time to explain all the odds and ends of your policy that most companies won’t take the time out of their day to do for you. I definitely recommend them to everyone looking!"

Anna-rose garber

October 7, 2022

5  out of  5 rating by Anna-rose garber
"Rachel is extremely helpful, knowledgeable. Great attitude, would definitely recommend!"

Rachel Bailey

October 7, 2022

5  out of  5 rating by Rachel Bailey
"The Team is amazing at this office! I highly encourage you stop by their office and check it out!"