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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Linda Martin

March 13, 2026

5  out of  5
rating by Linda Martin
"Rachel saved me $500 on my homeowners policy and my car policy is more than half of my old insurance!! Thank you Rachel! …and thanks for your patience."
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Shenisse Shumake

March 2, 2026

5  out of  5
rating by Shenisse Shumake
"My agent and her team are the best. I made a change to my policy this morning. They reached out to me to confirm that I actually made the change, proceeded the change and sent me an updated insurance card. Thank you for promptness."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that our team was able to assist you promptly and efficiently. Your satisfaction is our top priority, and we're always here to ensure your experience is smooth and hassle-free. If you need anything else, please don't hesitate to reach out. Thanks again for choosing us!"
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Kat Helmadollar

February 26, 2026

5  out of  5
rating by Kat Helmadollar
"I just have to say I am so happy with the service I have received"
We responded:
"Thank you so much for your review, Kat! I am so pleased you are a part of the State Farm family!!!"
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Preston Bouldin (Preston)

February 19, 2026

5  out of  5
rating by Preston Bouldin (Preston)
"I reached out for help with my home policy, and Rachel absolutely exceeded my expectations! She didn’t just stop there — she went above and beyond by helping me with my auto policy as well and even provided a life insurance quote to help protect my family. Her professionalism, knowledge, and genuine care made the entire experience smooth and stress-free. I couldn’t be more grateful for her outstanding service!"
We responded:
"Thank you so much for your kind words! I’m truly grateful for the opportunity to assist you with your home and auto policies, and I’m glad I could help provide a life insurance quote to support your family’s protection. Making the process smooth and stress-free is always my goal, and it means a lot to hear that you felt cared for and supported. Please don’t hesitate to reach out if you need anything else—I’m here to help! Warm regards, Rachel"
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Jonathan elias

February 19, 2026

5  out of  5
rating by Jonathan elias
"Amazing people to work with, always there no matter what."
We responded:
"Thank you so much for your kind words! It means a lot to us to be there for you whenever you need. We're grateful for the opportunity to work with you and look forward to continuing to support you in any way we can!"
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Janasia Bankss

February 17, 2026

5  out of  5
rating by Janasia Bankss
"great customer service"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our customer service. Providing excellent support is our top priority, and your feedback means a lot to our team. We look forward to serving you again soon!"
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Suhrab Miakhil

February 16, 2026

5  out of  5
rating by Suhrab Miakhil
"Rachel is helpful and the best"
We responded:
"Thank you so much for the kind words! It’s wonderful to hear that the assistance provided was helpful and met your expectations. Looking forward to supporting you again in the future!"
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Josue Nieves

February 11, 2026

5  out of  5
rating by Josue Nieves
"Awesome! Great! Super Fast!"
We responded:
"Awesome! Thanks for reaching out! I’m here to help and will make the process super-fast and easy. Give me a call anytime! We're looking forward to growing with you! Ask us about our Referral Program!"
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Diva Grant

February 10, 2026

5  out of  5
rating by Diva Grant
"I love yall so much"
We responded:
"Thank you so much! We appreciate you choosing Rachel Bailey State Farm and look forward to our continued growth together!"
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MOD MONSTER

February 3, 2026

5  out of  5
rating by MOD MONSTER
"Fast and helpful has great communication skills Friendly"
We responded:
"Thank you for your support!!"
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Adrian Austin

January 29, 2026

5  out of  5
rating by Adrian Austin
"Rachel Greatly exceeded my expectations"
We responded:
"Thank you so much for your amazing feedback! I’m delighted to hear that we greatly exceeded your expectations. It truly means a lot to me!"
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Shea Bond

January 29, 2026

5  out of  5
rating by Shea Bond
"Always been a pleasure working with Rachel over the years! If you or some one you know need car insurance, there isn't a better Agent out there then her!"
We responded:
"Thank you so much for your kind words! It’s truly been a pleasure working with you over the years as well. I’m always here to help with any car insurance needs you or anyone you know may have. Your trust means the world to me!"
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Javeir Whyte

January 19, 2026

5  out of  5
rating by Javeir Whyte
"I had a great experience with Rachel Bailey State Farm. The team was professional, responsive, and genuinely helpful throughout the entire process. They took the time to explain my options clearly and made sure I had the right coverage without any pressure. Customer service was excellent and communication was prompt and straightforward. I highly recommend this office to anyone looking for reliable insurance and a team that truly cares about its clients."
We responded:
"Thank you so much for your wonderful feedback! I’m so glad to hear that you had a great experience with our team and that we were able to help you find the right coverage without any pressure. It’s always our goal to provide clear explanations and prompt, caring service. Your recommendation means a lot to me, and please don’t hesitate to reach out if you ever need anything in the future!"
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Vin HlZ

January 15, 2026

5  out of  5
rating by Vin HlZ
"Anytime I need anything some on the team gets in touch with in 5 minutes! Good service!!!!"
We responded:
"Thank you so much for your wonderful feedback! We're committed to providing quick and attentive service, and I'm glad to hear our team is meeting your expectations. If you ever need anything, don’t hesitate to reach out—we’re always here to help!"
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Los

January 15, 2026

5  out of  5
rating by Los
"New to State Farm, but I love the customer service I’ve gotten from Mrs. Bailey. Looking forward to doing much business with State Farm. Keep up the good work, I have to also thank my brother for giving me her contact information!!"
We responded:
"Thank you so much for your kind words! I’m so glad to hear you’ve had a great experience with me so far. I’m excited to work with you and look forward to helping you with all your insurance needs here at State Farm. A big thanks to your brother for connecting us! Please don’t hesitate to reach out anytime—I’m here to help!"
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Samuel Ellis

January 14, 2026

5  out of  5
rating by Samuel Ellis
"Friendly wonderful awesome experience, I’ll tell people to give them a call."
We responded:
"Thank you so much for your kind words! We're thrilled to hear you had a friendly and wonderful experience. We truly appreciate you recommending us. Just so you know, we have a referral program as a way to say thank you when you refer friends. We look forward to helping you and your friends again soon!"
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nitha shelvin

January 13, 2026

5  out of  5
rating by nitha shelvin
"I had a great experience with Rachel.She explained everything and I got a good insurance what I needed."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that we provided clear explanations and helped you find the insurance coverage you needed. We appreciate your feedback and look forward to assisting you again in the future!"
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baxter1365

January 7, 2026

5  out of  5
rating by baxter1365
"Very knowledgeable, professional and able to get me the best policy price in under an hour! Highly recommend!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that you found our service knowledgeable and professional, and that we could secure the best policy price for you so quickly. Your recommendation means a lot to us! Don’t forget, we have a referral program where you can earn FREE Gift Cards for every person you refer to us. If you ever need assistance in the future, we're here to help!"
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Cortney Williams

December 30, 2025

4  out of  5
rating by Cortney Williams
"You made the process quick and easy. Talking to Rachel, help me feel comfortable. She didn’t make me feel rushed or like another number. Thank you for everything."
We responded:
"Thank you so much for your kind feedback! I’m really happy to hear that I could make the process quick and comfortable for you. It was a pleasure working with you, and I’m always here if you need anything else. Thanks again!"
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Chris Billiot

December 29, 2025

5  out of  5
rating by Chris Billiot
"Rachel was great! She was very professional and helpful. She walked me through the whole process of setting up car and home insurance."
We responded:
"Thank you so much for your kind words! I’m really glad I could be there to guide you through setting up your car and home insurance. It means a lot to me to know the process felt clear and easy for you. If you ever have any questions or need anything else, please don’t hesitate to reach out—I’m always here to help. Looking forward to staying in touch! Warmly, Rachel Bailey"
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Erin Price

December 17, 2025

5  out of  5
rating by Erin Price
"Update: Rachel is still my agent. Quick to help and answer questions. Rachel and Shannon are wonderful to work with. Quick to respond, always pleasant and got me rates that were 40% lower than previous insurance company. Can't say thank you enough!!!"
We responded:
"You are so welcome Erin! It was definitely our pleasure! We appreciate you choosing Rachel Bailey State Farm!"
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Melissa Moore

December 16, 2025

5  out of  5
rating by Melissa Moore
"They take the time to look into each policy thoroughly and make you feel like you matter...thank you"
We responded:
"Thank you so much for your thoughtful review! I’m glad to hear that you felt valued and that we took the time to thoroughly review your policy. Making sure each customer feels important and well cared for is very important to me and my team. We truly appreciate your trust and kind words! – Rachel"
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Kevin Mcclendon

December 16, 2025

5  out of  5
rating by Kevin Mcclendon
"Rachel and her staff are a gem! They always answers or responds promptly and create a great customer experience for her clients."
We responded:
"Thank you so much for your kind words! I'm thrilled to hear that you’ve had a positive experience with my team and me. We truly strive to provide prompt responses and exceptional service to all our clients. Your feedback means a lot and motivates us to keep delivering our best. Looking forward to continuing to serve you! – Rachel"
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richard haelen

December 16, 2025

5  out of  5
rating by richard haelen
"I was very pleased to speak with Rachel Bailey. She was outstanding and provided a very competitive quote. I believe Rachel is knowledgeable about economic issues. I recommend contacting her. I hope you receive a favorable quote from her. Thank you, Rachel."
We responded:
"Thank you so much for your kind words! I’m glad I could assist you and provide a competitive quote. It was a pleasure speaking with you, and I truly appreciate your recommendation. Please don’t hesitate to reach out if you need anything else. Thanks again! — Rachel Bailey"
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Keith Beamon

December 15, 2025

5  out of  5
rating by Keith Beamon
"Rachel Bailey’s State Farm office provides exceptional service. Rachel personally assisted me with all of my auto insurance needs late on a Friday evening—at a time when most businesses were no longer available. She took the time to find the best coverage at a very competitive price. I highly recommend contacting Rachel for any insurance needs; you will not be disappointed."
We responded:
"Thank you for your kind words! I know how important it is to have support when you need it, even outside regular hours. I’m glad I could help you find the right coverage and make the process easier. Please feel free to reach out anytime—I’m always here for you. — Rachel"