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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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andrew carwile

April 10, 2025

5  out of  5
rating by andrew carwile
"Very helpful and friendly!"
We responded:
"Thank you so much for your kind words! As the owner of Rachel Bailey State Farm in Old Town Portsmouth, I’m thrilled to hear that you found our team to be helpful and friendly. We work hard to create a welcoming environment, and it means a lot to me that you felt that during your visit. If you ever have any questions or need assistance in the future, please don’t hesitate to reach out. You’re always welcome to come see us anytime—we’re here to support you with whatever you need!"
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Michael Hirsch

April 10, 2025

5  out of  5
rating by Michael Hirsch
"Very pleasant and easy to work with."
We responded:
"Thank you so much for your kind words! It truly warms my heart to hear that you found our team at State Farm Insurance in Old Town Portsmouth to be pleasant and easy to work with. We always aim to create a welcoming environment, and I’m glad that you felt that during your visit. If you ever have any questions or need assistance, please don’t hesitate to reach out. You’re always welcome to come see us anytime—we’re here to help with whatever you need!"
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Myra Smith

April 10, 2025

5  out of  5
rating by Myra Smith
"I just to wanted to thank Rachel Bailey — State Farm Insurance Agent and Victory Agent. They are 💎 YOU dont find these days.Smart,knowledgeable,…know their jobs, patient, I was there for an hour. Lol 😂 I’m Older now it makes a big difference when you have AGENTS that treat you with respect. So if you want great service and sweet ladies affordable insurance go to STATE FARM INSURANCE OLD TOWN PORTSMOUTH…!!!!!"
We responded:
"Thank you so much for your wonderful feedback! It means the world to me and my team! We are dedicated to providing exceptional service and ensuring everyone feels valued and respected. I’m thrilled to hear that your experience with us was so positive! If you have any questions or need assistance in the future, please don’t hesitate to reach out. Come see us anytime—we’re always here to help!"
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jim lacrosse

April 3, 2025

5  out of  5
rating by jim lacrosse
"Phegi was absolutely fantastic. Knowledgeable, to the point, answered all my questions. Thank you!"
We responded:
"Thank you so much for your lovely review! I’m so glad to hear that Pheji was able to assist you and answer all your questions. We truly aim to provide a personal touch and it’s wonderful to know that it made a difference for you. If you ever have more questions or need assistance in the future, please don’t hesitate to reach out. We’re here for you!"
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Nikia Williams

April 3, 2025

5  out of  5
rating by Nikia Williams
"Rachel and Victoria are absolute professional, personable, & AFFORDABLE rockstar Titans of the insurance sector! As a single mother on a modest working class salary, they've made FULL coverage insurance attainable with homeowner's, 3 vehicles, and TWO TEENAGERS! I was referred to Rachel (State Farm) after 3 asanine quotes from Geico, USAA, & Progressive; her team and lead assistant Victoria secured MORE coverages for a fraction of the price, less than $400 monthly for home, auto, life with TEENAGERS! I was unaware that under 25 persons can send coverage into $1000 s! Rachel and Victoria not only cover you in cost but most importantly customer service...it's STELLAR. They understand life and economic dynamics, thus treating you like family and regarded with empathy & humanity & not a commissioned based agency like others. I've been with State Farm a year now and just upgraded my policy today. I've never had such a business based peace of mind since my mortgage company. State Farm, in particularly Rachel Bailey and TEAM have been a safe haven & heaven! Thank you!!!"
We responded:
"Thank you from the bottom of my heart for your wonderful review! It means so much to me that you felt supported and valued by Victoria and me. We truly strive to treat our clients like family, and I’m overjoyed that we could help you find affordable coverage that meets your needs. Your trust in us is something I cherish, and I’m here for you whenever you need assistance. We’re honored to be part of your journey!"
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Allen

April 1, 2025

5  out of  5
rating by Allen
"I appreciated the drive and concern your office gave to me through Max Schooley and getting my beacon up and running so I could receive my discount. Thanks so much"
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that Max Schooley and our team were able to assist you in getting your beacon up and running. Ensuring our customers receive the discounts they deserve is a top priority for us, and we’re glad we could help. If you need any further assistance or have any questions in the future, please don’t hesitate to reach out."
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William Harrell

April 1, 2025

5  out of  5
rating by William Harrell
"Victoria and Rachel were very helpful and professional during my entire process and worked hard to get me a reasonable rate for my insurance policy"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! "
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Tony 707

April 1, 2025

5  out of  5
rating by Tony 707
"She was very helpful and a delight to talk to on the phone. She knew what she was talking about and helped me find the policy that fit me quickly, easily and at a very good price, thank you so much."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. "
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Mark Walters

March 28, 2025

5  out of  5
rating by Mark Walters
"Thanks to Max Schooley for helping me this morning with my payment and also to setup automated payment to my account. It's great to have a voice on the other side when you aren't good with computer's! Thanks again."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Max Schooley was able to assist you with your payment and set up automated payments to your account. Our team is dedicated to providing friendly and helpful support, especially for those who may not feel confident with technology. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We're here to help!"
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Jennifer Lee

March 27, 2025

5  out of  5
rating by Jennifer Lee
"Very efficient, customer service oriented. The experience was a delight. “An experience one receives when going into a neighborhood market where everyone knows each other”."
We responded:
"Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with us. Our team strives to provide a welcoming atmosphere where everyone feels like part of the community. We appreciate your kind words and look forward to serving you again soon!"
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tynajah snowden

March 26, 2025

5  out of  5
rating by tynajah snowden
"Victoria from State Farm is such a sweet and amazing agent she took the time to answer all my questions and made the whole process super easy to understand. Even though I didn’t end up getting insurance, she was still so kind and patient, never making me feel pressured or rushed. It’s rare to find customer service like that, and I truly appreciate her professionalism and positive attitude!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear about your positive experience with Victoria. She truly embodies our commitment to exceptional customer service, and it’s wonderful to know she made the process easy and stress-free for you. Even if you didn’t end up getting insurance this time, we’re always here to help whenever you need assistance in the future. Your appreciation means a lot to us, and we hope to serve you again soon!"
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Warren Burrus

March 25, 2025

5  out of  5
rating by Warren Burrus
"Victoria was the best help and made the process of creating my insurance policy a breeze! It was such a pleasure having Victoria’s help today!"
We responded:
"Thank you for your kind words! We’re delighted to hear that Victoria made the process of creating your insurance policy so easy and enjoyable. Providing excellent service is our top priority, and we’re glad you had a positive experience with her. We appreciate your feedback and look forward to assisting you again in the future!"
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Tiffany West

March 25, 2025

5  out of  5
rating by Tiffany West
"The whole team very kind, professional accommodating,Pheji was very patient and thorough"
We responded:
"Thank you so much for your wonderful review! We're thrilled to hear that you found our team kind, professional, and accommodating. Pheji truly embodies our commitment to providing thorough and patient service, and we're glad you experienced that firsthand. Your feedback means a lot to us, and we look forward to serving you again in the future!"
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L Cutis

March 19, 2025

5  out of  5
rating by L Cutis
"Victoria was great!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! "
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Olga Davenport

March 14, 2025

5  out of  5
rating by Olga Davenport
"I had a great experience with Victoria. She was very proactive and helpful. She’s going to save me money too! Thank you for your awesome customer service!"
We responded:
"Thank you for your positive feedback! We're thrilled to hear that Victoria provided you with proactive and helpful service. It's always our goal to ensure our customers have a great experience and find ways to save money. We'll make sure to pass along your kind words to her. If you have any more questions or need further assistance, feel free to reach out!"
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gene gene

March 4, 2025

5  out of  5
rating by gene gene
"Was a Very Good experience, professional, business friendly, will do business again any time!!!"
We responded:
"Thank you for the wonderful review! We're thrilled to hear you had a very good experience with us. Your kind words about our professionalism and business-friendly approach mean a lot. We look forward to doing business with you again anytime!"
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bea ewesqueen@hotmail.com

March 3, 2025

5  out of  5
rating by bea ewesqueen@hotmail.com
"Very nice an understanding. The asset to state farm."
We responded:
"Thank you for your kind words! We're glad to hear that our team at Rachel Bailey State Farm was understanding and supportive. If you need anything in the future, feel free to reach out. We appreciate your trust in us!"
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Brandon Lee

February 28, 2025

5  out of  5
rating by Brandon Lee
"Max is doing great!"
We responded:
"Thank you for your support Brandon!"
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Angela Thompson

February 28, 2025

5  out of  5
rating by Angela Thompson
"Our experience was easy and friendly from the beginning. Rachel was very patient, answered all my questions, and provided excellent service. She also helped us save hundreds on our auto insurance. Thank you!!! I highly recommend Rachel Bailey at State Farm for all your insurance needs."
We responded:
"Thank you so much for your amazing review! I'm truly grateful for your kind words. It was a pleasure working with you, and I'm so glad I could help you save on your auto insurance. Your recommendation means the world to me! If you ever have more questions or need assistance in the future, please don't hesitate to reach out. I'm here for you!"
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Shelby Warren

February 28, 2025

5  out of  5
rating by Shelby Warren
"I recently switched to State Farm for my car insurance, and I couldn’t be happier with the service. Rachel was fantastic — she walked me through all my options and made sure I understood everything. Not only was the process smooth and easy, but State Farm also had the best price compared to other companies I looked into. I feel confident and well-covered, and I highly recommend them — especially if you have Rachel helping you!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! "
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Carroll Cavender

February 21, 2025

5  out of  5
rating by Carroll Cavender
"Rachel and her team always work to provide the best customer service. They are always attentive to my needs and resolve whatever issues I have."
We responded:
"Thank you so much for your kind words! We truly appreciate your feedback and are thrilled to hear that you’ve had such a positive experience with us. Our team is dedicated to providing the best service possible, and it’s wonderful to know that our efforts have made a difference for you. If you ever need anything in the future, please don’t hesitate to reach out. We look forward to serving you again!"
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Brenda Bazemore

February 18, 2025

5  out of  5
rating by Brenda Bazemore
"Rachel was friendly and very helpful. Definitely would recommend her for your insurance needs."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! "
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Dana Ellis

February 17, 2025

5  out of  5
rating by Dana Ellis
"Rachel Bailey was very helpful. I was aggravated about a situation. She explained what was happening and how long it could be before the other insurance company responded. She is so nice. Ms Bailey calmed me down within a couple of minutes."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! "
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Knives P

February 10, 2025

5  out of  5
rating by Knives P
"Awesome agent Wouldn’t want anyone else"
We responded:
"Thank you for the raving review! I appreciate you!"
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Melody Wilson

February 1, 2025

5  out of  5
rating by Melody Wilson
"Victoria was awesome and answered all of the questions I had. She was professional and gave me a great rate."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Victoria was able to assist you effectively and provide you with a great rate. Our team is dedicated to offering professional and personalized service, and it’s wonderful to know that Victoria made such a positive impact on your experience."